Terms & Conditions, Complaints, Privacy Notice and Site Information

This website is managed by Tapestry Compliance Limited (“Tapestry”).

Tapestry is registered in England and Wales with registered number 11230994 and is authorised and regulated by the Solicitors Regulation Authority (number 652114) - www.sra.org.uk/solicitors/code-of-conduct

Tapestry's Registered Office and Mailing Address is 5&6 Sellers Wheel, 151 Arundel Street, Sheffield, S1 2NU, United Kingdom.

If any user of this site wishes to enter into a legal relationship with Tapestry then that relationship will be governed by the specific terms and conditions agreed in writing between Tapestry and that user. Other than as set out in those written terms and conditions users of this site will have no rights of action of any kind against Tapestry (whether contractual, in negligence, in tort, on the basis of misstatement or warranty or on any other basis whatsoever).

Except as set out above, no legal rights of any kind nor any attorney-client relationship may be formed or be deemed to be formed with Tapestry through the use of this site.

No confidentiality duties will attach to communications entered into between Tapestry and users of this site unless otherwise agreed in writing. All information provided on this site is for general information purposes only. It does not purport to be comprehensive or to provide legal or other advice. Professional legal and/or tax advice should be sought directly where required.

Tapestry are not responsible for the content of external internet sites that link to this site or which are linked from it and does not represent or undertake that it will keep such links current.

Tapestry expressly disclaims all liability to any person in respect of anything and in respect of the consequences of anything done or omitted to be done wholly or partly in reliance upon the whole or any part of the contents of this website. Tapestry make no representations about the suitability of the information and services contained on this website for any purpose.

No client or other reader should act or refrain from acting on the basis of any matter contained in this site without seeking the appropriate legal or other professional advice on the particular facts and circumstances at issue.

We use cookies on this site to monitor web statistics anonymously, you can opt out using your browser settings.


Tapestry will always endeavour to give its clients the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, you should contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at that stage. If you would like to make a formal complaint, then you should contact one of the partners at Tapestry - Janet Cooper OBE (janet.cooper@tapestrycompliance.com) or Bob Grayson (bob.grayson@tapestrycompliance.com) - or, alternatively, our Practice Director, James Glover (james.glover@tapestrycompliance.com), who will take steps to fully investigate and attempt to resolve your complaint.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we continue to work for you.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • within six months of receiving a final response to your compliant; and
  • no more than six years from the date of act/omission; or
  • no more than three years from when you should reasonably have known there was cause for compliant.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:


Call:   0300 555 0333 between 9am to 5pm

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

Privacy Notice

This Privacy Notice is issued jointly by Tapestry Compliance Limited (registered at 5&6 Sellers Wheel, 151 Arundel Street, Sheffield, S1 2NU, UK) and Tapestry Insight Limited (registered at 88 Wood Street, 10th-15th Floor, London, EC2V 7RS, UK) ("Tapestry").

We understand that your data privacy is important. In the course of running our business and providing services to you, we will process your personal data in accordance with the European General Data Protection Regulation ("GDPR") and other applicable data protection laws.

This Privacy Notice covers how we may use, process and store your personal data. This Privacy Notice may change from time to time - we recommend you review our Privacy Notice periodically.

How do Tapestry obtain personal data?

We want to offer you the best possible service. We may obtain your personal data during the course of running our business. Without your personal data, it may not be possible for us to provide services to you.

What data is collected?

In the course of running our business the "personal data" we process includes but is not limited to: your name, address, telephone number and email address.

Who is controlling your data?

Tapestry is the "data controller" of your personal data, as we determine why and how your personal data is processed during the course of our business.

What is the purpose and basis for processing?

Your personal data may be processed for a variety of purposes in the course of running our business and offering our services to you.

We will always process personal data in an appropriate and lawful manner in line with relevant data protection principles. As our business operates globally, different laws may apply depending on where you are based.

Processing governed by the GDPR:

If you are located in the European Economic Area ("EEA") the processing of your data is primarily governed by EU laws, specifically the GDPR. The basis on which we process your personal data is the pursuance of our "legitimate interests". These legitimate interests may include:

  • to provide legal and tax advice;
  • to provide training; and
  • to deliver our latest newsletters and marketing materials.

We will always consider your interests, rights and freedoms when processing data as required by relevant law.

Processing governed by GDPR and international law:

If you are located outside of the EEA, the processing of your data may be governed by local, national and/or other international laws as well as GDPR. Where laws, other than GDPR, require consent for processing data, we will assume that you consent to us processing your data, in accordance with this Privacy Notice unless you opt out.

Transferring your data

In the course of providing our services your personal data may be transferred to countries outside of the EEA - for example we may cc you on an email sent out of the EU.

If we hold any of your personal data which relates to an incentive award (which is unlikely) we may pass it to third parties including trustees, registrars, brokers, administrators, regulators and external advisors, who may also have a legitimate interest.

Anyone processing your personal information is required to comply with global data protection laws.

We will not pass your data to anyone for marketing purposes. We will only pass your data to third parties if required to do so by law or if necessary as part of our provision of services to you or your employer.

How long will we keep your data?

We will keep your data no longer than is necessary. If your data is no longer required it will be destroyed. Some of the factors which will affect how long we retain your data include your continued engagement with Tapestry, your status as an Alumni of the ICSA Course, and your continued receipt of our newsletters and marketing materials.

Your rights

You have a number of rights relating to your personal data and our processing of this data. In most circumstances you can request access to and correction of your personal data (and you can also request the erasure of personal data and/or object to the processing of your personal data and request a restriction, though this may impact our provisions of services to you).

Questions and who to contact

If you have any questions, complaints or concerns regarding how we handle your personal data, you can contact our Practice Director, James Glover (james.glover@tapestrycompliance.com).

If you are not satisfied with our response or believe our processing of your personal data is in breach of any applicable laws, you can complain to your local supervisory authority.